dot. is a mobile and web platform operated by Delivery On Time (Private) Limited ("we", "our", "us"), a company incorporated in Zimbabwe. Our platform connects customers, couriers, and merchants to facilitate on-demand food and parcel delivery.
This Privacy Policy applies to:
We collect information you provide directly, information generated by your use of the service, and information from third-party sources where permitted.
| Category | What we collect | Who it applies to |
|---|---|---|
| Account | Phone number, full name, email address (optional), profile photo (optional) | All users |
| Identity verification | National ID or passport number, driver's licence, vehicle registration | Couriers |
| Business details | Business name, trading address, business registration number, menu or product catalogue | Merchants |
| Payment | Mobile money number (EcoCash, Innbucks), bank account details for payouts. Card numbers are processed by our payment processor and never stored by us. | All users |
| Delivery addresses | Addresses you save or enter for delivery | Customers |
| Communications | Messages you send to support, reviews, and ratings you submit | All users |
| Category | What we collect |
|---|---|
| Location | GPS coordinates during active deliveries (couriers); delivery address coordinates (customers); store coordinates (merchants). See Section 5 for full details. |
| Device | Device model, operating system version, app version, unique device identifiers, push notification token |
| Usage | Features accessed, screens viewed, time stamps, crash reports and error logs |
| Order data | Items ordered, order value, delivery time, status history |
| Network | IP address, mobile network operator, connection type |
We use the information we collect to:
We do not use your data for automated decision-making that has a legal or similarly significant effect on you without human review.
We do not sell, rent, or trade your personal information. We share it only in the following circumstances:
To complete a delivery, limited information is shared between parties:
We share data with trusted vendors who help us operate the platform, including payment processors, cloud hosting providers, mapping and routing services, and SMS/push notification services. These providers are contractually required to protect your data and may only use it to perform services on our behalf.
We may disclose your information if required to do so by law, court order, or a request from a government authority in Zimbabwe or elsewhere, or where we believe disclosure is necessary to protect the rights, property, or safety of dot., our users, or the public.
If Delivery On Time (Private) Limited is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
Your location is used to suggest a delivery address and show nearby merchants. You can type your address manually at any time without granting location permission.
Your GPS coordinates are shared in real time with the customer and our dispatch system during an active delivery. When you are online but not on a delivery, we collect your approximate location to assign nearby orders. Location collection stops when you go offline or close the app.
Your store's GPS coordinates are used to display your location on the customer map and to calculate delivery distances and fees. This is set once during onboarding and updated only when you change it.
We send push notifications for order status updates, incoming orders (merchants and couriers), delivery confirmations, and promotional messages (only if you opt in separately).
You can disable push notifications at any time in your device's system settings. Turning off notifications will not affect your ability to use the app, but you may miss time-sensitive order updates.
| Data type | Retention period |
|---|---|
| Account information | Retained while your account is active, plus 90 days after deletion request to allow dispute resolution |
| Order history | 5 years, to comply with financial record-keeping obligations |
| Location history | Courier route data retained for 30 days; aggregated and anonymised thereafter |
| Support communications | 3 years |
| Identity documents (couriers/merchants) | Retained for the duration of the partnership plus 1 year, or as required by law |
| Device and usage logs | 90 days |
After the applicable retention period, data is securely deleted or anonymised.
You have the following rights regarding your personal information. To exercise any of these rights, contact us using the details in Section 13.
We will respond to all requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request.
You can request account deletion by contacting us at contact@deliveryontime.co.zw or via the app's Help section. Upon confirmed deletion, your profile, saved addresses, and identifiable order records will be removed within 90 days, except where retention is required by law.
dot. is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete that information promptly.
We implement industry-standard technical and organisational measures to protect your personal information, including:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you suspect a security incident involving your account, contact us immediately.
Our platform integrates with the following categories of third-party services. Each has its own privacy policy governing its use of your data:
We do not share data with advertising networks or data brokers.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:
Your continued use of dot. after the effective date of any changes constitutes your acceptance of the updated policy. If you disagree with the changes, you may delete your account as described in Section 8.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: