Help Centre
How can we help?
Answers to common questions below. If you cannot find what you are looking for, our team is reachable by phone or email.
Customers
How do I place an order?
Download the dot. app, create an account, browse nearby merchants, and add items to your cart. At checkout, confirm your delivery address and pay. Your order goes straight to the merchant.
How long does delivery take?
Delivery times vary by distance and merchant preparation time. You can track your order live on the map from the moment a courier picks it up.
What payment methods are accepted?
We currently accept EcoCash and cash on delivery, depending on the merchant. More payment options are being added.
My order did not arrive. What do I do?
Can I cancel an order?
You can cancel before a courier is assigned. Once a courier has accepted and is on the way to collect, cancellation may not be possible. Contact support for urgent help.
Couriers
How do I sign up as a courier?
What do I earn per delivery?
Earnings depend on distance and delivery type. You can see the estimated payout before accepting each order, so there are no surprises.
How and when do I get paid?
Payouts are processed to your registered EcoCash number. You can request a payout from the courier portal once your balance reaches the minimum threshold.
What do I need to get started?
A smartphone, any mode of transport, a valid ID, and a dot. account. That is all.
Merchants
How do I list my business on dot.?
What does it cost to be a merchant?
No upfront fee. We charge a small commission on completed orders only. You only pay when you earn.
Do I need my own couriers?
No. dot. handles the courier network. When an order comes in, a nearby courier is automatically assigned.
How do I track my orders and earnings?
The merchant portal gives you a live order queue, delivery tracking, payout history, and analytics. Everything in one place.